Finance leaders face mounting pressure to optimize cash flow while managing limited resources. Traditional invoice and payment processes often create bottlenecks that drain productivity and delay revenue recognition. Manual invoice creation, paper-based delivery methods, and disconnected payment systems extend Days Sales Outstanding (DSO) and increase operational costs while frustrating customers.
Billtrust's integrated approach to invoice delivery and payment acceptance addresses these challenges through an AR platform designed to streamline the invoice-to-cash cycle. By connecting these processes, Billtrust helps finance teams control costs, accelerate cash flow, and improve customer satisfaction—the three pillars of financial excellence.
The evolution of invoice and payment processes
Think about your current invoice-to-payment process. Chances are, it's riddled with manual steps. Your AR teams likely spends hours creating and distributing invoices, processing payments, and reconciling accounts—time that could be better spent on strategic initiatives.
The digital transformation of accounts receivable has become imperative for businesses seeking to remain competitive. Digital invoice delivery speeds transmission while reducing costs, and electronic payment options accelerate collections while improving the customer experience. This shift is about creating a financial foundation that supports sustainable growth.
EY Global Services experienced this transformation firsthand. Facing complex e-invoicing requirements across multiple countries, they partnered with Billtrust to streamline their processes. The joint implementation team created a unified approach to data management, supported various invoice delivery methods, and connected with necessary platforms. As Matthew Samme, Partner/Principal at EY Global Services noted: "Where many providers and countries struggle to stay current with the many rules and regulations, we feel we are on top of our invoicing processes through our Billtrust partnership."
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Key components of Billtrust's invoice-to-cash platform
Multi-channel invoice delivery
Billtrust's platform centralizes invoice delivery across multiple channels, ensuring invoices reach customers through their preferred method. Whether through email, digital portals, or traditional print and mail, the system optimizes delivery while reducing costs. The platform also takes the pain out of AP portal processing, automatically submitting invoices to over 260+ AP portals and eliminating the need for manual uploads.
Daikin Comfort Technologies North America leveraged these capabilities to drive remarkable results. Working with Billtrust's eSolutions Team, they increased customer electronic invoicing by 376% in just one year among their customers. This digital transformation helped them achieve 62% electronic invoice presentment, setting the foundation for significant operational savings.
Streamlined invoice payment options
- Complete payment options: Billtrust Payments supports multiple payment modalities including ACH, credit cards, and virtual cards to meet diverse customer preferences.
- Self-service capabilities: Customers can view and pay invoices on their schedule through an intuitive portal, improving satisfaction while accelerating collections.
- Automated processing: A digital lockbox for virtual card capture automates the processing of payments from any provider, eliminating manual handling.
- Straightforward reconciliation: Automated remittance capture streamlines the process, feeding data directly into existing ERP systems to eliminate manual data entry.
Intelligent cash application
Billtrust Cash Application transforms accounts receivable through AI-powered matching capabilities. The system employs confidence-based matching to deliver leading match rates, minimizing manual work and accelerating revenue recognition. Machine learning continuously improves match rate accuracy over time, adapting to unique business needs.
Vulcan Materials achieved an impressive 80% match rate using this technology. This automation freed their customer service team from data entry tasks, allowing them to focus on relationship building. As Teresa Davis, Accounts Receivable Supervisor at Vulcan Materials, explained: "With Billtrust solutions, our customer service department can actually focus on our customers instead of data entry."
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Unlocking value for finance teams
Cost control
Automation reduces operational costs by eliminating manual processes and streamlining workflows. Digital invoice delivery significantly lowers print and mail expenses, while automated cash application reduces the resources needed for payment processing.
Daikin Comfort Technologies North America projected $600,000 in savings over three years through their digital transformation. By shifting customers from paper to electronic invoicing, they reduced direct costs while improving operational efficiency—creating a compelling return on investment.
Accelerated cash flow
- Reduced DSO: Faster invoice delivery and payment processing directly impact your Days Sales Outstanding, improving working capital management.
- Proactive collections: Automated reminders and prioritized workflows help your teams focus on high-impact accounts, improving collection rates and collections efficiency.
- Real-time visibility: Dashboards and reporting tools provide instant insight into your receivables status, enabling data-driven decisions.
- Streamlined exceptions: Automated processes identify and resolve exceptions quickly, preventing delays in revenue recognition.
Enhanced customer experience
Self-service capabilities empower your customers to manage their accounts according to their preferences. They can view invoices, make payments, and access account information through a branded portal, enhancing satisfaction while reducing the burden on your AR teams.
Payment flexibility meets diverse customer needs, improving relationships while encouraging prompt payment. This customer-centric approach delivers tangible benefits, strengthening your business relationships and creating competitive advantages.
Looking ahead: The future of invoice processing and collection
- Next-generation invoice automation: Enhanced document intelligence technologies continue to transform invoice creation and delivery, reducing manual work while improving accuracy and delivery speed.
- Smarter receivables insights: Advanced analytics provide deeper visibility into invoice status, aging trends, and customer response patterns, enabling finance teams to optimize their invoice strategy.
- Interactive invoice experiences: Digital invoices are evolving beyond static documents to become interactive touchpoints that simplify communication and drive faster payment.
- Enhanced mobile capabilities: Expanded mobile functionality enables finance leaders to review, approve, and manage invoice processes from anywhere, improving operational agility.
- Data-driven invoice optimization: Expanded analytics capabilities deliver actionable insights to refine invoice design, timing, and delivery methods for improved effectiveness.
Billtrust continues to innovate its invoice processing platform, developing new capabilities that address evolving business needs. As digital transformation accelerates, finance teams have unprecedented opportunities to reshape their invoicing processes for greater efficiency and effectiveness.
Driving financial innovation with Billtrust
For over two decades, Billtrust has led the transformation of accounts receivable, helping businesses modernize and streamline their financial management. As the leading provider of order-to-cash solutions, we empower organizations to accelerate cash flow and drive profitability through innovative automation technology. Our unified AR platform leverages artificial intelligence and machine learning to transform how businesses manage their entire invoice-to-cash cycle, processing over $1 trillion in invoice dollars annually for 2,400+ customers worldwide.
At Billtrust, we combine cutting-edge technology with deep financial expertise to deliver solutions that address real-world challenges. Our team partners with clients across more than 40 industries to control costs, accelerate cash flow, and improve customer satisfaction through integrated invoicing, payment, cash application, and collections solutions. With a customer-first approach and commitment to continuous innovation, we provide the tools and insights finance leaders need to transform accounts receivable from a cost center into a strategic advantage.
Frequently Asked Questions
An invoice payment platform is a digital solution that streamlines the entire invoice-to-cash process, from invoice creation and delivery to payment collection and reconciliation. It centralizes these functions in a single system to improve visibility. Billtrust's platform uses automation and AI to reduce manual work while accelerating cash flow.
Billtrust's invoice payment platform integrates with over 40 ERP systems, maintaining data integrity while eliminating manual data entry. The integration process is designed to be straightforward, with minimal disruption to your existing operations. This connectivity ensures information flows smoothly between systems, providing visibility across the entire order-to-cash cycle.
Billtrust Cash Application uses AI-powered, confidence-based matching to achieve match rates that continuously improve over time. Unlike rule-based alternatives, the system's machine learning capabilities adapt to your unique business needs and customer payment behaviors.