Support

Get the answers you need

Have a question? We’ve got the answers, additional resources and product expertise necessary to support your entire accounts receivable (AR) process. Get in touch with us now and we’ll get you everything you need.

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We're here to help

Billtrust is committed to ensuring your business – and your customers – have a firm grasp of the robust features of our order-to-cash solutions. From detailed product support to high-level training webinars, we have the tools and insights you need for seamless onboarding and adoption of Billtrust solutions.

How best to reach support

We offer support in a variety of ways. See our recommended steps below to get your questions answered as quickly as possible.

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Use your product portal for fastest support

Logging into your product portal and entering a ticket is the fastest way to get the support you need. Utilize the links below to get started.

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No access to your portal? Use our new online form

If you don't have access to your product portal, we have a new online customer support form to get the help you need. Contact support to enter a ticket.

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Frequently Asked Questions

Check out the FAQs for general questions. Still can’t find what you’re looking for? Use our helpful links below to get the support you need.

Our Customer Support group is happy to work with you directly to answer any production questions you may have. We’re available from 8 a.m. to 8 p.m. EST, and can be reached via:

  1. Submit a formal request using the helpful links below;
  2. Or, if you don't have access to your product portal, you can enter a support ticket using our new customer support request form.

Every Billtrust customer is assigned a sales account manager to work with regarding any of your product needs. Unsure who your Account Manager is? Reach out to Customer Support for assistance.

Our knowledge base can be accessed within each product portal, and offers a wide range of product information, tutorials, and release notes. You can also explore our Billtrust Education site.

Please contact your supplier directly if you require assistance related to supplier web applications, bill contents or the status of your payments.

How can we help today?

Do you need support with one of our Billtrust solutions? Get answers quickly by using the provided resources.

Don't have access to your product portal right now? You can also enter a support ticket with our new online customer support request form.

Prefer to connect with an expert? Send us a message.

Connect directly with a Billtrust expert to get the assistance you need.

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