The Hackett Group, renowned experts on Order-to-Cash (O2C) processes, recently partnered with Billtrust to conduct a comprehensive study on the value realization of Electronic Invoicing Presentment and Payment (EIPP) technology. Their findings highlight the impressive capabilities and benefits of Billtrust's EIPP solutions.
Billtrust has enabled customers to achieve rapid return on investment (ROI) and operational excellence in their billing and EIPP technology investments. With a dedicated implementation team possessing both finance process knowledge and technology expertise, Billtrust ensures user-friendly training and effective deployment.
The study shows how Billtrust clients experience significant improvements in cost efficiency, time to go live, and overall business process impact. Key metrics from the Hackett 2024 customer-to-cash Digital World Class Matrix Study reveal:
- Implementation efficiency and effectiveness: Billtrust clients typically reach their improvement targets within 7-12 months, with a return on technology investments realized in 0-6 months. The median values of the study were 13-18 months and 7-12 months, respectively.
- Client satisfaction: Billtrust’s EIPP solutions received high satisfaction ratings, with clients noting the platform's user-friendly design and effective training.
Hackett perspective on Billtrust
Billtrust’s robust ecosystem—including order management, credit management, and customer portals—integrates seamlessly to enhance customer billing and receivables processes. According to Hackett, Billtrust’s well-integrated platform delivers Digital World Class® performance in customer billing and EIPP. “Billtrust’s suite of customer-to-cash (C2C) process software features dynamic reporting and dashboards with modern looking and intuitive visualizations. Billtrust’s AI strategy includes providing cognitive workflows and prescriptive analytics, such as its innovative “Days to Pay” index derived by data within its data ecosystem.”
Explore the full findings and see how Billtrust can transform your business processes. Click the link below to download the complete infographic for the full story.
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By leveraging Billtrust’s solutions, businesses can achieve digital world-class performance, ensuring efficient, effective, and timely outcomes.