Chief Customer Officer
As Chief Customer Officer, Brian is responsible for Billtrust's global customer operations and strategy. Brian has over 20 years of experience supporting and servicing enterprise software solutions in a variety of senior management positions, most recently as Chief Customer Officer for enterprise SaaS provider Deltek. Prior to joining Deltek, he served as the Sr. Director of Client Services at Harper and Shuman.
Brian is active in the customer support industry, serving on association boards and regularly speaking on various customer support topics. He has been on the Advisory Board of Technology Services Industry Association (TSIA) and has served on the Board for the Association of Support Professionals (ASP). He holds a Bachelor of Science degree in Accountancy from Bentley University.