In today’s increasingly competitive business environment, delivering an exceptional customer experience is crucial for growth and success. A single slip-up can have otherwise happy customers looking for the door. This webinar will show you how Accounts Receivable (AR) automation can transform your customer interactions and drive increased satisfaction. Our speaker will reveal how outdated invoice presentment and payments processes can frustrate customers and hinder business relationships, explain how automation addresses these challenges, and share advice on the key features to look for in an AR solution to ensure that it delivers and outstanding customer experience.
What you will learn:
- The impact of conventional AR processes on the customer experience
- How automation enhances the customer journey
- How automated AR processes elevate job satisfaction among staff, leading to a more positive customer experience
- The key features to look for in an invoice presentment and payment solution
Speaker:
Mark Brousseau
President, Brousseau & Associates
Over the past 29 years, Mark Brousseau has established himself as a thought leader on accounts payable, accounts receivable, payments, and document automation. A popular speaker at industry conferences and on webinars and podcasts, Brousseau advises prominent end-users and solutions and services providers on how to use automation to improve document- and payments-driven business processes. Brousseau has chaired numerous educational conferences and has served on several industry committees and boards. He resides in Center City Philadelphia with his wife and three sons.